Author Topic: Beware of imported Discover Pro systems and their software version  (Read 5129 times)

0 Members and 1 Guest are viewing this topic.

Offline benpaul12

  • Posts: 28
This is for reference for anyone in NZ that may have this issue as imported GTIs will start entering the market...

Took ownership of a 2014 Jap import GTI last week and there have been a few issues with the Discover Pro (larger 8 inch) infotainment system whereby it freezes and doesn't offer full functionality (in particular gets stuck in sport/eco/normal modes). Having a good look on international MK7 forums it was a major issue around 2013 to 2015 with these units where no matter how many updates were applied the units kept freezing, placing them in odd GPS locations, turning off randomly and so on. With the subsequent updates since 2016, it seems that VW have managed to fix the issue.

Anyone looking at buying an imported unit should check the software version and make sure it is up to date before purchasing because the glitches are so bad that it freezes almost every 15 minutes!

My one is going to the dealer tomorrow to receive the update. I'm lucky because I noticed a few issues before purchase and called out the fact it isn't working properly they're more obliged to fix it (other than just good customer service). It would be easy for dealers to not offer fixes for it because they can claim it's an import (like radio frequency, GPS maps etc.).

Will keep this thread updated. Infotainment aside, this GTI rocks  ;D

Offline benpaul12

  • Posts: 28
Re: Beware of imported Discover Pro systems and their software version
« Reply #1 on: September 07, 2017, 01:12:41 pm »
System has been updated by the dealer (behind the scenes it was actually AutoGravity) and is working well now. Mode function works fully (editable modes) and no more freezing.

Impressed also as they installed navigation and now daytime running light setting has appeared in the menu!

Offline GLIDN

  • ##
  • **
  • Posts: 4721
Re: Beware of imported Discover Pro systems and their software version
« Reply #2 on: September 07, 2017, 03:43:04 pm »
Other bigger issue everyone should be aware of?

Is that fact these all have CP (component Protection) now.
As soon as it's connected to a car, it's locked to that vehicles VIN unless removed prior.

Busy trying to help a mk7.5R customer with this very issue.
Top Secret Project
MK3 GTI 16v Tornado Red - under the knife soon
Mk3 12v VR6 Variant
MK6 GTI DSG -  Unitronic K04 | Stage 2 DSG | Tuned by HSP Tuning

Offline benpaul12

  • Posts: 28
Re: Beware of imported Discover Pro systems and their software version
« Reply #3 on: September 07, 2017, 09:37:49 pm »
Not too sure. According to the dealer the system had attempted to have been upgraded to the European system from Japanese and that might been causing issues. They've managed to rewrite the correct software or something.

Not sure of anything else.

Offline Max Power

  • Posts: 30
Re: Beware of imported Discover Pro systems and their software version
« Reply #4 on: September 10, 2017, 07:34:08 am »
Autogravity also did our system, prior to them converting the navigation we also started to have the screen lock up a little bit, what is interesting is that a lot of forums mentioned it was worse in colder weather.

Since the up upgrade we've not had any issues. I used the OBDEleven before we had the unit upgraded to turn on the DRL and also convert the DVD player to be zoned for NZ. There are a couple of error codes picked up by the ODBEleven now for the entertainment unit but I'm assuming this is due to the changes made by Autogravity. Everything else still works as per usual, TPMS, Radio, Aircon, trip computer etc.

The only issue we have is that at times we seem to get some static type crackle through the sound system, like it's getting interference from something else.

Offline nordschleife

  • #
  • *
  • Posts: 1022
Re: Beware of imported Discover Pro systems and their software version
« Reply #5 on: September 10, 2017, 07:46:59 pm »
The only issue we have is that at times we seem to get some static type crackle through the sound system, like it's getting interference from something else.

I've also noticed this on our recently purchased 2014 Octavia RS.  Would love to know what it is.
VW Golf GTI - Track Car
VW Golf GTI - Road Car
BMW ///M5 - Previous Car and looking for another - F10 LCI
Octavia vRS Combi - Wife's Car
VW Golf R32 - Sold

Offline Lino_GTi

  • Posts: 6
Re: Beware of imported Discover Pro systems and their software version
« Reply #6 on: June 08, 2018, 08:55:50 am »
Guys i know this topic is fairly old... but i too have a Jap Import and the Radio seems to be a GEN1 as it has the smaller screen... but its all the lower FQ for Japan..
is there maybe a Firmware update i could do via SD/USB to upgrade and or change region ? i see AutoGravity does it but $600 is a bit steep ? and i think they would do it the same way by uploading SW to through SD/USB.

System Info:
Device part number 5G0035832
Hardware 040
Software 0816
Media Codec:
N/A

Then in the so called secret menu:

Software: 13.16.17.H15.10.133_STDPlus_JP

thanks any advice or assistance would be great.

« Last Edit: June 08, 2018, 08:58:08 am by Lino_GTi »

Offline Lino_GTi

  • Posts: 6
Re: Beware of imported Discover Pro systems and their software version
« Reply #7 on: July 05, 2018, 03:21:55 pm »
Guys i know this topic is fairly old... but i too have a Jap Import and the Radio seems to be a GEN1 as it has the smaller screen... but its all the lower FQ for Japan..
is there maybe a Firmware update i could do via SD/USB to upgrade and or change region ? i see AutoGravity does it but $600 is a bit steep ? and i think they would do it the same way by uploading SW to through SD/USB.

System Info:
Device part number 5G0035832
Hardware 040
Software 0816
Media Codec:
N/A

Then in the so called secret menu:

Software: 13.16.17.H15.10.133_STDPlus_JP

thanks any advice or assistance would be great.

So just an update for anyone else that is looking for a quick fix.... so i borrowed a mates Rosstech Cable and with VCDS i have changed the region code and what do you know.. i have full FM ;-) so no need for any update and or $600 to change from "Jap" to "Euro"  ;D
« Last Edit: July 06, 2018, 07:38:04 am by Lino_GTi »

Offline 0x52

  • Posts: 2
Re: Beware of imported Discover Pro systems and their software version
« Reply #8 on: July 23, 2018, 08:22:45 pm »
Do you remember which options you changed in VCDS? I'm looking at doing the same with my GTI.

Edit:
For future reference it is under [5F] - Information Electronics > Long Coding > Byte 9
« Last Edit: July 26, 2018, 07:16:38 pm by 0x52 »

Offline Lino_GTi

  • Posts: 6
Re: Beware of imported Discover Pro systems and their software version
« Reply #9 on: August 01, 2018, 12:43:53 pm »
Do you remember which options you changed in VCDS? I'm looking at doing the same with my GTI.

Edit:
For future reference it is under [5F] - Information Electronics > Long Coding > Byte 9


sorry i didnt reply sooner... and i see you found it sweet ;-)

Offline BUDIT

  • Posts: 2
Re: Beware of imported Discover Pro systems and their software version
« Reply #10 on: October 11, 2018, 04:48:55 pm »
Hi

Question for the guys with the Jap imports has anyone successfully updated the NAV by themselves? I would of though this could be done easily through Map Updates via SD? Also glad I found this Post as I was going to Pay for the FM frequency change but looks straight forward with VAGCOM. Also is it easy to get the Discover Pro into English on a Japanese Import. I am looking at a MK7 Golf R 2015 with MIB1 so want to save on any money I don't need to spend....

Cheers

Offline 0x52

  • Posts: 2
Re: Beware of imported Discover Pro systems and their software version
« Reply #11 on: October 12, 2018, 10:18:49 am »
Can't say I've managed to change the nav to NZ. I made an update SD card with the VW DiscoverCare app but my Discover Pro complains about a mismatch between RoW and JP versions and refuses to update.

Changing language can be done through the settings menu on the Discover Pro.

Offline BUDIT

  • Posts: 2
Re: Beware of imported Discover Pro systems and their software version
« Reply #12 on: October 13, 2018, 12:58:04 pm »
I was thinking of doing the same with the NAV update as i have done this fine on my Wife's Tiguan that has MIB 2. Would of thought there was a way of changing it to ROW either though VAGCOM or maybe update firmware. Obviously someone has worked it out as you can get it done I just don't want to pay the 1K + to get it done. I have been hunting for firmware updates but havn't found anything. Possibly a dealer could do it but seems that don't want to touch anything like this been a JDM car?

Offline 80 Vert

  • only milk and juice comes in 2 litres
  • ####
  • ****
  • Posts: 8456
  • All thats left to do is everything!
Re: Beware of imported Discover Pro systems and their software version
« Reply #13 on: November 10, 2018, 09:40:05 pm »
How does one turn off or remove component protection before the nav unit is removed from the donor vehicle?
2010 T5 Transporter TDI  Tuned by Superior Tuning NZ
2003 Jetta Coupe soon to be R36TT
1963 Type 34 Karmann Ghia, turbo 2.0
1990 Porsche 964 911 Carrera 4
1980 1303 Beetle vert, under restoration