Author Topic: Torn between dealer service and taking the risk on warranty excess  (Read 792 times)

0 Members and 1 Guest are viewing this topic.

Offline Chchgti35

  • Posts: 31
  • 2012 Mk6 GTi 35 edition
Just had service done yesterday, $511. Wondering if I should take the risk for the sake of $500 excess on warranty claims and have it serviced outside dealer network next time. They didnt even wash it which I thought was odd? Gave me a 60k car to drive around in though although I only travelled 30km, always a gamble with warranty’s. That was without pollen filter which I will do myself along with air filter. It would have been another $90 for pollen filter. It has sub 75k on the clock and they tell me the cambelt is due, book says 180km and no time period mentioned.

Offline schattenblau

  • ##
  • **
  • Posts: 3613
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #1 on: June 02, 2018, 02:06:19 pm »
that's a bit slack.
my car always got a comp wash, even when in  just for a wof.
plus they price match non-franchise quotes

 :laugh:

what warranty do you have ?
factory, after-market/third party ?
do they stipulate dealer servicing ?


Offline slowmo

  • ##
  • **
  • Posts: 4897
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #2 on: June 02, 2018, 06:57:39 pm »
Why would you want a free wash? They will probably use a dirty sponge and cause swirls on your paint.

I actually specifically tell them to not clean my car.   :laugh:
MK6 GTI
B7 RS4

Offline Chchgti35

  • Posts: 31
  • 2012 Mk6 GTi 35 edition
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #3 on: June 02, 2018, 07:18:42 pm »
It’s a VW warranty, if serviced outside VW network any claims carry $500 excess, otherwise zero excess if serviced within network.
that's a bit slack.
my car always got a comp wash, even when in  just for a wof.
plus they price match non-franchise quotes

 :laugh:

what warranty do you have ?
factory, after-market/third party ?
do they stipulate dealer servicing ?

Offline schattenblau

  • ##
  • **
  • Posts: 3613
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #4 on: June 02, 2018, 09:45:13 pm »
Why would you want a free wash? They will probably use a dirty sponge and cause swirls on your paint.

I actually specifically tell them to not clean my car.   :laugh:

ditto but dealer here has a fancy brushless car washing machine

 :laugh:

Offline Naekyr

  • *
  • *
  • Posts: 181
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #5 on: June 04, 2018, 11:11:21 am »
Why would you want a free wash? They will probably use a dirty sponge and cause swirls on your paint.

I actually specifically tell them to not clean my car.   :laugh:

This, if I get it dealer services I tell them not to wash the car, I've got a mate that works at a dealership - I've seen how they treat cars and I don't want them touching my paint with their crap

That's why you can find swirls even on brand new cars that haven't even left the dealership..

Offline thomas.dq

  • **
  • **
  • Posts: 307
  • They call me Thomas.
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #6 on: June 04, 2018, 08:26:24 pm »
Screw the dealers.

Go outside to a reputable place and pay the excess if something comes up.
1997 Mk3 Golf VR6
2010 Mk6 Golf GTI

Offline McDoof

  • ****
  • ****
  • Posts: 821
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #7 on: June 05, 2018, 10:34:55 am »
The cambelt thing is always a bit of a funny one. All the published literature says 180k km, but then all the dealers say that it should also be done every 4 years. The service book says it should have a visual inspection done every 4 years, but also no mention of it needing to get replaced.
Maybe just the dealers reading between the lines (making stuff up) to make some extra $$$
NZ New MK5 GTI - Tuned by HSP Tuning

Offline Worms

  • **
  • **
  • Posts: 319
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #8 on: June 06, 2018, 06:34:20 am »
I suspect if the dealer "inspects" it at 4 years, and says it's fine, but it then breaks... there are going to be questions and expected cost-covering.

Much safer for them to say to replace it.

Personally, I'd be wary of running more than 5 years - the potential failure cost is much higher than replacing it. Of course I wouldn't trust the dealer to do it right, so I'd end up doing it myself!

I used to do the belt on Dads E30 325i every 5 years - it wasn't unusual for it to have only done 30K on a belt, water pump and tensioner. Of course BMW parts are far more reasonable than VW ones, too!

Offline McDoof

  • ****
  • ****
  • Posts: 821
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #9 on: June 06, 2018, 10:13:34 am »
Most other manufacturers recommend 100k or 10 years
NZ New MK5 GTI - Tuned by HSP Tuning

Offline schattenblau

  • ##
  • **
  • Posts: 3613
Re: Torn between dealer service and taking the risk on warranty excess
« Reply #10 on: June 06, 2018, 10:23:29 am »
The cambelt thing is always a bit of a funny one. All the published literature says 180k km, but then all the dealers say that it should also be done every 4 years. The service book says it should have a visual inspection done every 4 years, but also no mention of it needing to get replaced.
Maybe just the dealers reading between the lines (making stuff up) to make some extra $$$

^ agree

the guy who bought my gti did some research and found;
- my local dealer, who has serviced the car from new, told him with it's low usage to follow the book.
- his nearest big town dealer said change now, this dealer's quote was also a couple of hundred more than other quotes

 ???