Mk7 Infotainment system - No Sound

Arr32 · September 18, 2022, 12:36:04 PM

Hi all

My work colleague has a 2014 MK7 Golf R (Jap import) and no longer has sound from the head unit. SatNav and camera are all good, proximity sensor ok and the head unit seems to work fine.

No related faults stored, and Gazley checked the 5F unit, wire connector and CANBUS signals...again all in range and nothing to report.

They said 12.4k to replace 5F module - Seems crazy. Thoughts and options - appreciate any help.

nordschleife · September 18, 2022, 07:43:02 PM

Do you have any detail of the lead up to it failing? We?re there any issues or did it got from perfect to no audio?

Arr32 · September 18, 2022, 08:36:08 PM

Quote from: nordschleife on September 18, 2022, 07:43:02 PM
Do you have any detail of the lead up to it failing? We?re there any issues or did it got from perfect to no audio?

Pretty sure it was perfect prior...but will confirm lead up - thanks

Alittletuningco · September 19, 2022, 10:19:17 AM

Japanese imports on MIB1 were known to give issues with the firmware freezing etc - get it converted and updated, and it'll be fine.

$12.4k is bonkers for a unit you can grab for less than $1k in the UK if required and have it linked to the car

Arr32 · September 19, 2022, 10:59:42 AM

Quote from: Alittletuningco on September 19, 2022, 10:19:17 AM
Japanese imports on MIB1 were known to give issues with the firmware freezing etc - get it converted and updated, and it'll be fine.

$12.4k is bonkers for a unit you can grab for less than $1k in the UK if required and have it linked to the car

Thanks mate - The infotainment is in English...so not sure if that means its converted. Do you have instructions how/who can convert and update it? (Welly based) ideally.

Alittletuningco · September 29, 2022, 09:15:34 AM

Quote from: Arr32 on September 19, 2022, 10:59:42 AM
Thanks mate - The infotainment is in English...so not sure if that means its converted. Do you have instructions how/who can convert and update it? (Welly based) ideally.

So Japanese units come in japanese or English as the language packs - its more the version of the MIB you need to check, not really something that can be fixed at home (unless you have some pretty specific tools) - I think Sutherland Performance do conversions on these if you are Welly based.

22 · October 08, 2022, 05:45:03 PM

Give Ling from My Audio a call. He's across the road from Sutherland Performance. He fitted my reverse camera, he should be able to help.

I think he quoted me $1300 for a MIB2 unit installed.

nikhilg12 · March 11, 2024, 03:34:57 PM

Its the sound module that has failed. Happened to me just a month ago and I got it fixed under my mechanical warranty luckily. Cost for this was $1200 to replace the module, i only paid my excess of $300. This is a common issue apparently with all MK7 infotainments as I was told by the guys who fixed it. Mine is a Jap import too.