Hi All,

I've searched the forum high and low and just got back from an Audi Dealer $250 out of pocket with no fix on the table.

We've owned an 2013 Audi Q3 8U for just under a year, everything working as it should.

A few weeks ago, the Bluetooth connection with my phone stopped playing music (as a media source). It was still showing connected and I could take calls (using the handsfree). To try and fix the issue, I cleared the connection history on the car and my phone and re-paired them - still the same issue. So I (maybe stupidly) thought it best to reset the MMI to factory and now I can only connect my phone (as a phone) through the handsfree system.

The Media Source List now only shows "Jukebox, Radio, AMI, External AV" - Both Bluetooth and the SD Card readers have disappeared from the source list.

Took it into a dealership today explaining that the factory reset I performed most probably put the MMI back to a version before "Bluetooth and SD Card Reader1 & 2" were media sources.

They gave the car a once over and mentioned the following:
"Tested Bluetooth - seems to work fine with calls but doesn't play music - found various faults logged in the system stating hard-drive issues - attempted to re-calibrate system and reset setting but did not have any success - first initial diagnosis points to a defective MMI"

....and stated there were no firmware updates available (which I find hard to believe if my current version is one from 2013) 

On a separate note, I didn't realise there was a hard-drive in the car/part of the MMI? I'm waiting for them to send over the logs/diagnosis info

Current MMI version is:
Media: HN+R_JP_AU_P0238
Nav: <Blank>

At a bit of a loss of what to do, any ideas/thoughts/pointers would be hugely appreciated.

David 

Sorry can't be of much help, but did you get anywhere with this? Also having issues with my MM1 the diagnostics said the whole 5F unit is faulty and would need replacing... sounds like your diagnostic report was equally unhelpful. 

For anyone checking this post out in the future...The root cause of my problem was a faulty harddrive/EP ROM.